Not all CRM software are equipped with in-product messaging feature. If you find any marketing automation software that supports it, you should grab it with both arms.
A lot of startup and software companies agree that you can leverage in-product messaging to move new customers through a seamless onboarding process and use email to engage customers who are still stuck on a step.
But the good news is that through customer engagement, you can turn casual buyers (or one-off buyers) into loyal and trustworthy customers
They’re actually customers – even if you haven’t charged them yet. By definition, a customer is someone who had made a transaction that would benefit the business.
How often do you sign up to try a new software or solution but never actually upgrade or renew account?
It’s very easy for free trial users/prospects to get overwhelmed when they first signed up to a new service. The ultimate question in their minds would be similar to this: “Should I upgrade my account?”
According to the author, “starting a relationship through a free trial influences usage and retention behaviour, how these free trial customers respond to your marketing messages, and ultimately how long the consumer will remain with the service.”
Data compiled by Sixteen Ventures shows that users active in the first 3 days of free trial – regardless of trial length – convert higher than inactive users.
One of the proven ways to do that is through personalized communication. “Getting to know your customers is easier if you give them the chance to get to know you,” says Belle Beth Cooper.
As simple as this might seem, it can help free trial users know you by name, and they’ll feel more secured about your brand.
4municate with VIP customers with promotions specifically for them
Simply put, VIP customers are those who have been with you for a long time, purchased your product, referred friends, family members, and fans to your business.
“Think of what a VIP customer is, and what it takes to keep him. Think of his long-term value once you have figured out how to motivate him to spend five to 10 times what others will pay for essentially the same product or service. Think about the very small cost of reselling him as compared to the cost of acquiring a new customer.”
Truly, having a lot of VIP customers could mean that your business will thrive even in the midst of economic turmoil.
i). Liberal VIP Customers: These are customers who are loyal to your brand. They usually purchase the most over a period of time. Doug Fleener says he measures spending over an 18 – 24 month period.
ii)munity VIP Customers: These are important group of customers, too. According to Fleener, they aren’t actually big spenders, but you can’t do without them. Because, they refer qualified customers.
Social media influencers and pro bloggers fall into this category. When they tweet your post or new product, you can expect tens if not hundreds of new subscribers and buyers.
iii). Advocates/liberal VIP customers: This are customers who make impact in your brand. They’re brand advocates as well as big spenders. They’re not only happy after purchasing your product, but they can tell others, too.
As a rule of thumb, dazzle every customer. But elevate the DAZZLE or experience, and provide a more personal touch for your VIPs.
On the other hand, if you neglect or take for granted these very important customers, you’ll lose them. Top notch customer service is what brings about VIP customers, not just great products.